Thank you for contacting us once again in regards to our Roll Up the Rim
When a customer purchases a travel mug refill during this
promotion, a medium cup is offered. Since our small size cup is not available in
a contest cup, our medium contest cup is offered as it would have less of an
environmental impact than our larger sizes.
I hope I was able to address your concern. If you have any other questions, please do not hesitate to call us at 1-888-601-1616.
I know she's only repeating what she was told...
re: "the once again" -- I originally emailed then about my regular Tims charging some people extra to get a player cup.
So...let me get this straight... giving out playing pieces that favour in all likelihood favour TDL's bottom line (via cup cost and lower giveaway odds) is more environmentally friendly than giving customers a player cup that gives them a fair shake at a prize based on the beverage volume purchased. And if Tim Hortons could get away with giving Canadians the small cup (which reasons even worse odds of winning an $0.80 doughnut)...they would.
That's so nice of them.
So, here's my next question, since that poor CSR obviously wants nothing more to do with me:
Dear Mr. Tim Hortons Spin Doctor,
If environmental responsibility is the key reason Tim Hortons/TDL gives customers using travel mugs medium-sized player cups (even though they are charged for a large or extra-large beverage), then why is Rrroll Up The Rim promotion's grand prize an SUV?
Please feel free to post your reply here.
Before the nonsense: 44 cups; 3 free coffees, 1 free doughnut
Now: 5 cups, 0 winnings